An apprenticeship in a genuine job, with training, meaning apprentices learn and gain skills and professional competencies in their chosen career, whilst receiving a wage.
Apprenticeships are suitable for well-motivated people who are focussed and know which career path they want to follow. They offer high quality work-based training as an alternative to full time study.
This programme is aimed at people who are employed, or are seeking employment. You will need to be 16 years of age or over. Apprenticeships are available at level 2 and level 3.
An apprenticeship is a genuine job, with training. Apprentices will learn and gain professional competencies in their chosen career, whilst receiving a wage. Apprenticeships are suitable for well-motivated people who are focused and know which career they want to follow. All apprenticeships offer high quality work-based training as an alternative to full time education. From April 2020, the apprenticeship minimum wage is £4.15 per hour. For further information on salaries, visit gov.uk/national-minimum-wage-rates.
We expect most Advanced Apprentices on the level 3 programme to complete in approximately 12 -18 months, depending upon your skills, qualifications and how quickly you progress.
5 GCSEs at grade C/4 or higher including Maths and English OR a Level 2 related qualification PLUS grade C/4 or higher in BOTH Maths and English.
Relevant work experience will also be considered
Entry criteria will be applied at the discretion of the course manager.
• Employment should be for a minimum of 30 hours per week, with training in the workplace
• Assessor visits in the workplace every 3 – 4 weeks
• Diploma in Customer Service
• Employment Rights and Responsibilities
• Functional Skills English & Maths Level 2
Level 3 Advanced Apprenticeship covers a variety of units to show practical performance and knowledge. These include;
• Organise and deliver customer service
• Understand the customer service environment
• Understand customers and customer retention
• Principles of business
• Manage personal and professional development
• Resolve customers' problems
In addition to the above units you will build your own qualification through selection of a range of units linking directly to your job role.
This course is continuously assessed in the workplace by portfolio building, on the job assessment, presentations and online multiple choice exams.
You can start this Apprenticeship at any time throughout the year.
On completion of this course you will receive a Level 3 Diploma in Customer Service.
• Complete an Apprenticeship Application Form and return to: The Admissions Officer, Lancaster & Morecambe College, Morecambe Road, Lancaster, LA1 2TY.
• If you are already employed then contact The Apprenticeship Team on 01524 521385
I enjoy helping young people achieve their GCSE English, a key qualification which will open doors for them in the future.
LMC is a great community asset and I think the local district are lucky to have such a modern, flexible and engaging place of education.
The best thing about our courses is that the teaching team have excellent industry experience with up-to-date equipment and materials. We are also very focused on all of our students achieving and being successful in their chosen careers.
Come and join us here as LMC! You’ll gain new skills, use industry standard equipment, be taught by a dedicated team of specialists who are passionate about educating you to a higher skills level, so that you can gain an Apprenticeship or full time employment.
I teach a subject that I am passionate about and transfer my knowledge and skills to our students. I also work with an amazing team, every day is different and a unique challenge - the job is never boring!
Studying on the business course at LMC will open up numerous doors for your future, so if you can see business as a key part of your future and are prepared to seize every opportunity, our course will be the most amazing thing you ever sign up for.