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Business courses at Lancaster & Morecambe College

Customer Service Specialist Apprenticeship Level 3

egg-timerDay & Block Release & Employer Premises
arrowLevel 3
calendar18 Months
pinLancaster & Morecambe College
Start date: Roll on

An Apprenticeship is a perfect choice if you want to continue your studies and develop your skills, knowledge and behaviours in a specific industry, while also earning a salary in full-time employment; kickstarting your long-term career path.

A Customer Service Specialist demonstrates professionalism towards customers and supports the organisation. They have a great deal of knowledge about the organisation’s products and/or services, and act as a point of contact to support customers and colleagues with complex requests, complaints and queries. Customer Service Specialists also analyse customer data, implement changes to improve services and are attentive to various digital technologies.

This Apprenticeship will take 15-18 months to complete, giving you the time necessary to develop the skills, knowledge and behaviours needed in your chosen job role. On completion of this course, you will gain recognition as a Level 3 Customer Service Specialist.

Course Overview

In addition to your work based training, we offer a Skills Development Academy to give apprentices the opportunity to gain further knowledge and confidence. This gives you the opportunity to meet other apprentices, socialise on campus and gain additional industry insight from guest speakers.

You will be required to spend 30 hours per week in the workplace and study sessions in College are optional to enhance your knowledge, skills and behaviours.

On-programme learning prepares apprentices for an End Point Assessment featuring a work based project supported by an interview, practical observation with Q&As and a professional discussion supported by a portfolio of evidence. Grade outcomes are fail, pass and distinction, ensuring the candidate is stretched to reach their full potential.

On completion of this course you will receive a Level 3 Diploma in Customer Service.

For more detail on the Apprenticeship standard for this qualification visit the Institute of Apprenticeships and Technical Education.

Progression Routes

Completion of this Apprenticeship will lead to eligibility to join the Institute of Customer Service as an individual member at a professional level.

There are many exciting roles to progress onto within Customer Service, including:

  • Team Leader

  • Franchise Owner

  • Store Manager

  • Senior Sales Representative

  • Business Owner

You can discover all the opportunities available to you by exploring the full list of careers in the industry.

Entry Requirements

To study this Apprenticeship you must:

  • Show enthusiasm for the subject are

  • Enjoy working with other people

  • Show a commitment to study

  • Be able to work independently

  • Have good interpersonal skills (previous Customer Service experience is ideal)

You must also have 5 GCSEs at grade C/4 or higher including Maths and English OR a related Level 2 qualification PLUS grade C/4 or higher in BOTH Maths and English.

How to Apply

If you would like to enquire for this Apprenticeship, please click 'Enquire' in the top right, follow the steps, and our Apprenticeship Team will be in touch with you. Alternatively, you can explore our current vacancies on the 'Apprenticeship Vacancies' page and apply now.

If you are already employed then please contact our Apprenticeship Team on 01524 521483.

Course code: A30590-A1A