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General Information

This nationally recognised qualification is ideal for anyone currently working in or looking to gain employment in information, advice or guidance roles such as a Customer Service Advisor, Support Worker or Peer Mentor.

What does the course involve?

This course is split into five manageable units. These are:
• Information, Advice or Guidance in Practice
• Developing interaction skills for information, advice or guidance
• Signposting and referral in information, advice or guidance
• Information, advice or guidance in context
• Skills for advice providers

Course Information Sheet

Download it here

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