Principles of Customer Service Level 2 NCFE Certificate (B34352-C2A)
This NCFE certificate in Customer Service covers key areas for delivering efficient customer service, such as communicating with customers and handling customer information.
What does the course involve?
The course is split into seven manageable units
• Principles of customer service and delivery
• Understand customers
• Understand employer organisations
• Understand how to communicate with customers
• Understand how to handle customer information
• Understand how to resolve problems and deliver customer service to challenging customers
• Understand how to develop customer relationships
Course Information Sheet