Understanding Retail Operations Level 2 NCFE Certificate (B34353-C2A)
This NCFE certificate in Retail Operations develops your understanding of retail operations and improve your pratical skills such as handling customer payments and controlling stock. It will expand your knowledge of customer service, sales techniques and the importance of team work in a retail business.
What does the course involve?
The course is split into eight manageable units covering topics such as:
• Understanding customer service in the retail sector
• How teamwork contributes to the effectiveness of a retail business
• Dealing with customer queries and complaints
• Understanding the control, receipt and storage of stock
Course Information Sheet