Professional Short Courses



Business Strategy in the New Digital World

Looks at the methods available to SME businesses to explore, respond and adapt to fast changing competitive landscapes and the challenges and opportunities from new digital technology.

     Course Information Sheet     College    Business
Delegation Skills

This half day workshop will help you to identify the most competent and committed members of staff to delegate too thus ensuring that the work delegated is to the standard that you need it to be.

     Course Information Sheet     College    Business


Delivering Excellent Customer Service

Increasing competition from home and abroad, new digital technology that gives customers easy access to prices and product and service information and shifting customer expectations.

     Course Information Sheet     College    Business
Developing Strong Sales Skills

This workshop is important for anyone with a responsibility for sales. Attending this workshop will give you structure, knowledge and understanding of how to support a customer's buying experience.

     Course Information Sheet     College    Business


Domestic Natural Gas ACS Core + 4

Gas Safe, the Gas Registration Body, require that all gas operatives prove their competence in all areas of gas intended to be worked on by undertaking accredited practical and theory assessments.

     Course Information Sheet     College    Construction
Emergency First Aid Qual Safe

This short intensive one day initial awareness of First Aid course covers all topics necessary to meet the Health and Safety Executive’s requirements for Emergency First Aid at Work.

     Course Information Sheet     College    Construction


Excel Advanced

Microsoft Excel is a very powerful spreadsheet application designed to save you time and make easy work of calculating, displaying and sharing data.

     Course Information Sheet     College    Computing & IT Skills
Excel Beginners

Microsoft Excel has a user interface that will enable you to organise your information in a systematic manner.

     Course Information Sheet     College    Computing & IT Skills


Excel Intermediate

This one-day training course aims to give basic users of Microsoft Excel knowledge of commands and functions which will make them more proficient in spreadsheet design and development.

     Course Information Sheet     College    Computing & IT Skills
Food Safety in Catering Qualsafe Level 2 Award

This qualification has been designed to address the food safety needs of the catering and hospitality sector according to the National Occupational Standards.

     Course Information Sheet     College    Hospitality & Catering


Health and Safety in the Workplace Qualsafe Level 2

This is a short intensive course which aims to provide candidates with an understanding and knowledge of health and safety. The qualification provides an introduction to health and safety.

     Course Information Sheet     College    Health & Safety
Introduction to Marketing

Highlighting the principles, techniques and tools that SME’s can use to sell those products and services well, respond to competition and deliver and communicate value to their customers.

     Course Information Sheet     College    Business


IOSH - Working Safely (Institution of Occupational Safety and Health)

This IOSH - Working Safely course is a different approach to Health & Safety training. It is jargon-free and hands-on to provide an understanding of why it is necessary to 'work safely'.

     Course Information Sheet     College    Health & Safety
Leadership & Management

This workshop is focused on successful Leadership and Management behaviours. Leadership and Management is one of those things that is often hard to define but you know when you see it, and you definitely know when it's missing!

     Course Information Sheet     College    Management


Management: Motivating Your Team

Motivation is the 'enigma' of all management. This workshop will enable all participants to understand the theory of motivation and how we can take action to motivate our staff/teams.

     Course Information Sheet     College    Management
Principles of Risk Assessment Qualsafe Level 2 Award

This qualification is designed to help improve the workplace culture and occupational health and safety by enabling learners to understand the basic principles of risk assessment.

     Course Information Sheet     College    Health & Safety


18th Edition Refresher

The 1 day refresher course is only available to engineers who have passed the 17th Edition after January 2015.

     Course Information Sheet     College    Engineering
18th Edition 3 day course

This 3 day course is designed for practicing electricians and technicians engaged in the installation and maintenance of electrical installations.

     Course Information Sheet     College    Engineering


Personal Licence

Lancaster & Morecambe College is formally authorised by the British Institute of Inn keeping to provide training in the BIIAB Level 2 Award for Personal Licence Holders and qualifying examination.

     Course Information Sheet     College    Catering
Conflict Management Skills and Assertive Communication

A practical workshop that focuses on developing and improving the skills needed to avoid conflict altogether or manage conflict situations more effectively should they arise.

     Course Information Sheet     College    Management


CMI Level 5 Management & Leadership

This well-recognised course, delivered over 5 x 3 hour sessions and accredited by the Awarding Organisation.

     Course Information Sheet     College    Management
Train to Train

A highly practical workshop in which you will be equipped with the skills and techniques required to become an effective trainer.

     Course Information Sheet     College    Business


Fire Marshal Training

This course covers the role of the Fire Marshal and is designed to reduce the risk of fire in the workplace.

     Course Information Sheet     College    Health & Safety
IOSH Managing Safely

5th February - £450 Every manager needs an understanding of their health and safety responsibilities.

     Course Information Sheet     College    Health & Safety


Conflict Management Skills and Assertive Communication

A practical workshop that focuses on developing and improving the skills needed to avoid conflict altogether.

     Course Information Sheet     College    Management
CMI Level 3 First Line Management

This Chartered Management Institute accredited qualification gives first line managers, particularly those new to the role.

     Course Information Sheet     College    Management


Time Management

Do you spend your working day being busy from the minute you arrive at work until the time you leave but achieving very little? If you do then this highly practical workshop is the course for you.

     Course Information Sheet     College    Management

Professional Short Courses

Dates

DatesDaysTimes
06/06/19 Thursday 09:30-16:30

Cost

The cost of the course will be £100.00 and includes tuition, course materials, certification fees and light refreshments.

General Information

This workshop is important for anyone with a responsibility for sales. Attending this workshop will give you structure, knowledge and understanding of how to support a customer's buying experience. Engaging customers and understanding their needs is the key to excellent sales results and this workshop will show you how! Pitching at customers is a technique of
the past, customers want to buy but they don't want to be sold too!

On return to the workplace you will be able to sell with both confidence and competence and achieve those targets!
At the end of the programme delegates will be able to:
• Identify the skills of an effective sales person
• State the five stages of the sales structure
• Explore how to build rapport and trust
• Recognise the appropriate questions to ask to identify customer needs
• Use features and benefits within your conversations to engage the customer
• Overcome objections using the conversation cycle
• Choose a type of closing that feels comfortable and fits your style

What does the course involve?

• Skills of a Sales Person
• Sales Structure
• Rapport Building
• Questioning Skills
• Features & Benefits
• Overcoming Objections
• Closing the Sale
• Personal action planning

Course Information Sheet

Download it here

Dates

DatesDaysTimes
28/11/18 - 28/11/18Wednesday09:00-16:00

General Information

Developing Team Leadership Skills course is a must for new or aspiring Team Leaders who want to make great things happen!
The course is a practical one-day workshop that focuses on developing and improving the skills needed to manage and lead a team in the 21st century.
Motivating and engaging people, building successful teams, developing trust through excellent communication, managing team performance and successfully implementing new ways of doing things.

What does the course involve?

The workshop is practical, participative and will involve group discussion and activities that will bring the subject to life and develop new skills and new ways of thinking. Enabling those attending to relate and apply the material to their own organisation and their own personal development.
• Stages & Strategies for Team Development including Belbin’s 9 team roles
• Exploring effective team leadership skills
• Examine what makes people tick – winning hearts & minds and engaging team members in achieving team goals
• Identifying strategies for continuous improvement
• Managing and monitoring team performance
• Overcoming internal obstacles and resistance to new ways of working
• Solving problems and making decision
• Planning and managing team activities
• Personal action planning

Course Information Sheet

Download it here

Dates

DatesDaysTimes
27/06/17 - 27/06/17 Tuesday 09:30-16:30

Cost

The cost of the course will be £100.00 and includes tuition, course materials, certification fees, light refreshments and lunch.

General Information

This workshop is focused on successful Leadership and Management behaviours. Leadership and Management is one of those things that is often hard to define but you know when you see it, and you definitely know when it's missing!
You may have some Managers who have to take on more of a leadership role than previously. There may be Managers who have to take the next step and go beyond being good or excellent managers, to become inspirational leaders within your business.

At the end of the programme delegates will be able to:
• Explain the Kousez-Posner model of Leadership
• State the 5 key principles
• Explain how 'challenging processes' in business is positive
• Inspire your teams by 'sharing a vision'
• 'Enable others to act' through effective management
• 'Model the way' through demonstrating confidence and competence
• Motivate staff by 'encouraging the heart'

What does the course involve?

The course agenda includes:

• The Leadership Challenge
• Challenging the Process
• Inspiring a Shared Vision
• Enabling Others to Act
• Modelling the Way
• Encouraging the Heart
• Personal Action Planning

Course Information Sheet

Download it here

Dates

DatesDaysTimes
14/11/18 - 14/11/18Wednesday09:00-16:00

General Information

Developing your Marketing skills looks at the role marketing plays in selling products and services. Highlighting the principles, techniques and tools that SME’s can use to sell those products and services well, respond to competition and deliver and communicate value to their customers.

Giving you the essential marketing tool kit to make marketing decisions with confidence – top tips, best practice and ways to avoid the common pitfalls.

This workshop will be participative with numerous group exercises and activities to illustrate learning points and allow you to practice new “strategy” skills.

What does the course involve?

• Business Analysis using SWOT, Marketing Mix Framework, Onion Diagrams and Ansoff’s matrix to name a few!
• Competitor Analysis – understanding the competitive rules of the game.
• Product/service or Brand positioning
• Marketing Mix – Four P’s
• Customer communication techniques and principles
• Marketing Planning
• Personal Action Planning

Course Information Sheet

Download it here

Dates

DatesDaysTimes

Cost

The cost of the course will be £100.00 and includes tuition, course materials, certification fees, light refreshments and lunch.

General Information

This course is part of our exciting new range of management courses, designed to meet the needs of our local business community.

Motivation is the 'enigma' of all management. This workshop will enable all participants to understand the theory of motivation and how we can take action to motivate our staff/teams. Understanding people can be challenging and through this workshop you will be able to help your staff to truly understand what motivates them.

At the end of the programme delegates will be able to:
• Define motivation
• Explain the different types of motivation
• Recognise the difference between satisfaction and motivation
• Identify how they can impact motivation in their teams and in the workplace
• Make changes to increase levels of motivation
• Recognise motivators for individuals within their teams

What does the course involve?

• What is motivation?
• Intrinsic and Extrinsic motivation
• Herzberg's 2-factor theory
• Maslow's Hierarchy of Needs
• Practical Application
• Personal Action Planning

Course Information Sheet

Download it here


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