Jobs Vacancies at LMC

Jobs Vacancies at LMC

Here at Lancaster & Morecambe College we have a variety of roles and benefits to offer. Check out our job vacancies and apply now.

IT Support Technician– Strategic Development Fund (SDF)

Job Ref: BS 1246 | Applications Close: 30 Nov 2021, 23:59
icon_wallet£20,443 per annum - Support Scale, Fixed Point 22
icon_calendarFixed term Support contract until 31st March 2022
icon_mappinLancaster & Morecambe College
icon_clock37 hours per week
icon_piechartComputer Services
icon_holiday28* Days per annum + Bank Holiday entitlement and College Closure Days *2 days to be taken on identified dates during the Christmas closure period as notified on the College calendar
Apply Download Application Form

Job Description

This is a fantastic opportunity to be part of a number of exciting projects supported by the Government’s Strategic Development Fund to accelerate the green agenda and promote low-carbon services and practices.

Lancashire Colleges will be working in partnership with employers to identify skills shortages and ways to promote sustainability and net-zero practices in a number of sectors. The projects will develop state-of-the-art facilities and high-quality learning materials to promote sustainability.
Lancaster & Morecambe College are looking for a number of self-motivated individuals to implement projects which are funded until March 31st, 2022. 

Post subject to final confirmation of project funding.

Working as part of the Strategic Development Fund Project team, your role as IT Support Technician involves assisting staff with IT related queries, running IT security systems and supporting development in the use of new technologies to enhance teaching and learning.
You will be educated to NVQ Level 3 in Computer IT Support and have advanced IT skills including the use of Microsoft Office 365 and other relevant bespoke software packages. 
Excellent customer service, an enthusiasm for problem-solving and an eye for detail are skills essential to the role. You will have the ability to communicate confidentially using excellent verbal and written communication skills.

Benefits include defined benefits pension scheme, generous leave entitlement, opportunities for continuing professional development and good staff support services. Please note, CVs are not accepted.

Job Title IT SUPPORT TECHNICIAN - Strategic Development Fund (SDF)
Salary Range Support Scale, Fixed Point 22 
£20,443 per annum 
Department Computer Services  
Hours per Week

37 hours per week

Terms of Employment Fixed term Support contract until 31st March 2022
Annual Leave Entitlement 28* Days per annum + Bank Holiday entitlement and College Closure Days
Responsible to ICT Services Manager

All posts are subject to a DBS Disclosure in line with our policy of safeguarding and promoting the welfare of learners

Please note we do not accept CVs, download the LMC application form

Key Tasks / Responsibilities

Job Purpose:  

  • To provide an effective IT support to staff and students
  • To support developments in the use of new technologies to enhance teaching and learning 

Key Tasks / Responsibilities:

The post holder will need to have an excellent approach to customer service to fulfil the responsibilities of the post.  The post will be based at the College Main site and will involve a range of day-to-day support challenges in a fast-paced environment.

  1. Champion new technologies for education delivery and assist and advise curriculum staff in their use. Work closely with Programme Area Managers in relevant educational technology development.

  2. Assist the ICT manager in the preparation of professional development material and delivery, in regards to rolling out new technologies.

  3. Undertake a continual programme of research and development of Microsoft 365 applications and their use in an education environment and assist with workshops and training session delivery in the use of these applications.

  4. Follow all procedures in response to fault reporting on the computer helpdesk and work with Computer Services staff in the timely resolution of technical faults. 

  5. Assist in the production of system documentation and check system logs.

  6. Assist with IT security systems.

  7. Work with the Computer Services team to ensure an effective departmental service is provided at all times, including assisting with the provision of print room services.

  8. Manage diary and telephone calls as necessary and assist staff and students with IT-related queries

  9. Carry out daily System Administration tasks

  10. Other duties commensurate with the grade of post as required.

Please note we do not accept CVs, download the LMC application form

College Responsibilites

  • Contribute to the quality improvement process;
  • Work within health and safety guidelines and be aware of your responsibilities for health and safety;
  • Adhere to College policies and procedures;
  • Promote and safeguard the welfare of young persons and vulnerable adults;
  • Value and promote equality, diversity and inclusion;
  • Undertake professional development to ensure skills and qualifications are up to date;
  • Participate in meetings and events as required, e.g. Team meetings, parents’ evenings, etc.
  • Work co-operatively with colleagues and show commitment to the College and its mission.
  • Respect and uphold the College management values and behaviour
  • Adhere to the College Values: 
    Community
    – caring, collaborative and inclusive; 
    Opportunity
    – accessible, aspirational and transformative

Please note we do not accept CVs, download the LMC application form

Disclosure & Barring Service:  This post is subject to an enhanced DBS Certificate

Skills & Experience Required

Experience 

Essential - Measured by application form and interview

  • Experience of using IT systems in an Education environment

Qualifications

Essential - Measured by application form

  • NVQ Level 3 in Computer IT Support
  • GCSE Maths & English grades 4-9 (or equivalent Level 2) 

Desirable - Measured by application form

  • Willingness and capability to undertake qualification or in-house training in teaching delivery (to enhance ability to support teaching and learning)

Skills / Abilities

Essential - Measured by interview

  • Strong all-round computer skills
  • More advanced IT skills including use of Microsoft Office 365 and other relevant bespoke software packages
  • An aptitude/enthusiasm for problem-solving and an eye for detail
  • The ability to communicate confidently

Personal

Essential - Measured by application form and interview 

  •  A reliable and flexible approach to work
  • Strong interpersonal skills and written communication skills
  • Ability to work effectively with internal and external colleagues at all levels
  • Confident customer service, verbal and written communication skills 

Please note we do not accept CVs, download the LMC application form

Staff Benefits & College Facilities

Valued as a significant local employer, we work hard to provide a supportive, productive and fulfilling working environment for our staff. In addition to a friendly team culture and a range of excellent on-site facilities, we offer:

  • Relevant staff training and development and good progression opportunities
  • Defined Benefit Pension Schemes for all staff (Local Government and Teachers' Pensions Schemes)
  • Generous leave entitlement
  • A range of family-friendly and other supportive HR policies
  • FREE College gym membership
  • Dedicated Occupational Health
  • On site The Salon, Restaurant and catering facilities
  • FREE parking

Please note we do not accept CVs, download the LMC application form

Apply For this Position

Please download the application form from the link above and email the completed form and a covering letter to jobs@lmc.ac.uk

We will process your form once received. Please note that sending a CV will not be accepted or processed.

Thank you.