Terms & Conditions





College Canines tries to make the grooming sessions as stress free as possible. There are some procedures that may be stressful to the elderly pet or one with underlying health issues. Sometimes procedures can expose a hidden medical problem or aggravate a current one during or after the groom. Because senior pets and pets with health problems have a greater chance of injury, these pets will be groomed for comfort and cleanliness with stress-free procedures.

The client grooming agreement will give College Canines permission to obtain immediate veterinary treatment to your pet should it become necessary. Your pet will be taken to the nearest available veterinarian. It is agreed that all medical expenses for veterinary care will be covered by the pet owner upon signing the client agreement.



Pets with matted coats need extra attention during their grooming session. Mats left in a coat only grow tighter and can strangle the skin and possibly tear it. College Canines will NOT continually de-mat your pet for you. We will de-mat once and then recommend a hairstyle that suits your lifestyle. Mats can be very difficult to remove and usually require the pet to receive a shaved type haircut.

When de-matting is necessary, removing a heavily matted coat includes the risk of nicks, cuts or abrasions. Heavy matting can also trap moisture near the pet's skin allowing mould, fungus or bacteria to grow, causing skin irritations that existed prior to the grooming process.

Torn skin from mats can also harbour maggots. After effects of mat removal can include itchiness, skin redness, self-inflicted irritations or abrasions and failure of the hair to re-grow. Shaved pets may also be prone to sunburn which would require the application of a sunscreen on a daily basis until the hair grows sufficiently. In some cases pets exhibit brief behavioural changes and become quite shy. This is very normal and nothing to worry about – they will be back to normal in a day or two.

PREVENTION IS THE KEY AGAINST MATTING. Following a diligent grooming schedule will remove the possibility of future occurrences.



If you suspect your pet has fleas or ticks, prompt action on your part is needed BEFORE your grooming appointment as flea infestation can lead to tapeworm. If fleas or ticks are found on your pet, you will be charged for the specific shampoo treatment type used. Vets should always be consulted on treatment for fleas.



Owners MUST inform College Canines if your pet bites, has bitten and/or is aggressive to people or other pets.

College Canines reserves the right to refuse or stop services at any time during the grooming process. Grooming fee will be applicable.



The first grooming session for a puppy or dog of any age requires plenty of patience and understanding. Grooming is a frightening thing for a pet that is unfamiliar with the process.

Sometimes a first groom doesn't always turn out exactly as you want it, and as such may take longer than a usual session.

Time will be spent familiarising your pet with the process of grooming rather than getting a haircut to help them become more at ease with the process.

Owners can help by massaging pet's paws as well as brushing and combing their coats. Frequent handling of their legs, feet and nails help them better accept nail clipping and trimming the hair around their feet. Puppies should have all vaccinations completed prior to their first groom.




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