Apply today for a full time, T Level or Apprenticeship course staring next September!
Developing Customer Relations In Retail - UKSPF
- MOA
- Part Time
- Level
- Level 1
- Type
- Adult PT, Adult SC
- Duration
- 1 Day
- Location
- Lancaster & Morecambe College
- Start date: 19/06/2024
Retail is so much more than the products customers require, whether that is a pair of shoes, a new car or a tin of beans, it is about making people feel special. Those businesses that do this well have happier customers, less complaints and most importantly repeat business.
This 1-day course explores the opportunities and skills to enable you to make your customers feel special. It is about understanding how we communicate and understanding sometimes why it goes wrong. It provides models to follow when someone complains, techniques to use to encourage sales and explores how different cultures have different social norms.
- Course Overview
The following topics will be covered on this course:
Objectives
Understanding communication
What is communication
The communication model
Demonstrate ways to build customer rapport
Body language
Question technique (be interested, not interesting)
Reading customer needs
Identify the ‘moments of truth’ you have with the customer to create a positive impression
Telephone skills
How to handle a complaint effectively
Encouraging sales
Know your product
Identifying customer needs
How to conduct a showround
Understanding different cultures
How do different cultures like to be addressed
What are their social norms
Takeaways from the day
- How to Apply
If you would like to apply for this course, please click 'Apply' in the top right, follow the steps, and our Admissions Team will be in touch with you.
For more information, advice and guidance please phone Employer Engagement on 01524 521483 or 0800 306306 or email advice@lmc.ac.uk
Course code: B36837
