Modules of Study

Learners will study the Level 1 Introductory Certificate in Customer Service with learning contextualised to the travel and aviation industry. Topics include customer service skills, effective communication, professional image and behaviour, teamwork, handling customer enquiries and complaints, problem-solving, employability skills, health and safety, equality and diversity, and preparing for employment within aviation and travel sectors.

Trips
Learners will have the opportunity to participate in educational visits to airports, airline training centres, travel industry exhibitions and hospitality venues.Trips will provide insight into passenger services, airport operations and the day-to-day role of cabin crew and customer service professionals.

Events
Students will participate in National Careers Week activities, employability events, aviation-themed enterprise challenges, College enrichment activities, employer networking events and progression fairs designed to raise aspirations and develop industry knowledge.

Guest Speakers
The programme will feature guest speakers from airlines, airports, travel operators, tourism organisations and customer service industries. Former cabin crew members, airport staff and recruitment specialists will provide learners with industry insights, career pathways and interview preparation advice.

Competitions
Learners will take part in customer service and employability competitions, including mock airline recruitment days, interview challenges, presentation competitions, enterprise activities and team-based problem-solving scenarios linked to passenger experience and customer satisfaction.

Projects
Projects will be based on real-world aviation and travel scenarios. Examples include designing an airline customer journey, creating airline safety and customer service presentations, researching international travel destinations, planning airport passenger experiences and delivering simulated cabin crew service activities using the training galley cart and cabin service equipment.

Exams and Assessment
Assessment will be through a portfolio of evidence, practical observations, role-play activities, presentations, professional discussions, assignments and project work. Learners will demonstrate their knowledge and skills through realistic customer service scenarios, aviation-based activities and employability-focused assessments. Regular reviews and feedback will support learner progress throughout the programme.

Placements
Learners will be supported by our work placement coordinator who would ask the Travel & Tourism Work Placement Coordinator to share contacts that will provide secure meaningful industry placements and work-related experiences. Opportunities will be sought within airports, visitor attractions, hotels, travel agencies, transport providers and customer-facing organisations that develop the communication, service and professionalism required for cabin crew and aviation careers. Where placements are not immediately available within aviation, learners will gain valuable experience in customer service environments that mirror industry expectations.

Volunteering
Learners will be encouraged to participate in volunteering opportunities across the college and wider community. Activities may include supporting college open events, welcome and information services, fundraising events, community projects and customer-facing roles that develop confidence, communication, teamwork and customer service skills. These experiences will enhance learners' CVs and readiness for employment.

Employer-Led Curriculum
The curriculum will be informed by employer needs and industry expectations through established links with the Travel & Tourism department and employer partners. Guest speakers, industry workshops, mock interviews and employer-led projects will ensure learners gain current knowledge of career opportunities within aviation and travel. Employers will contribute to curriculum planning and enrichment activities, helping learners develop the behaviours, presentation skills and customer service standards expected by airlines, airports and travel operators. The Travel & Tourism Work Placement Coordinator will support the development of these links and help create progression opportunities into further study, apprenticeships and employment within the sector.

This pathway has been specifically designed as an entry route into the College's Cabin Crew programme, creating a clear progression pathway from Foundation Learning into specialist aviation training and ultimately employment within the airline industry.

Formal Entry Requirements

No specific prior qualifications are required; however, learners should demonstrate a willingness to learn and engage with customer service and aviation-related topics.

Learners will undertake an initial assessment and interview to ensure the programme is suitable for their individual needs and career aspirations.

DBS Checks

A DBS check is not required for entry to the programme. However, learners should be aware that some future employment opportunities, work placements or volunteering activities may require satisfactory checks.

Commitment to Study

Learners must demonstrate good attendance, punctuality and positive behaviour.

A commitment to participating fully in lessons, tutorials, work-related activities and employer engagement opportunities is expected.

Learners should be willing to maintain professional standards of presentation and conduct in line with industry expectations.

Independent Learning

Learners should be able to complete assignments, research activities and portfolio work with appropriate support.

A willingness to develop independent study skills and take responsibility for personal progress is essential.

Interest in the Vocational Area

Applicants should demonstrate an interest in travel, tourism, aviation, customer service or related industries.

An enthusiasm for working with people and delivering excellent customer service is highly desirable.

If you would like to apply for this course, please click 'Apply' in the top right, follow the steps, and our Admissions Team will be in touch with you.

For more information, advice and guidance please phone Student & Learning Services on 01524 521385 or 0800 306306 or email advice@lmc.ac.uk

Course code: A64491