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Comments, Compliments and Complaints Procedure

Policy

Lancaster & Morecambe College will not discriminate on the grounds of gender, colour, race, language, religion, belief, disability/learning difficulty, age, marital status, sexual orientation, socio-economic status or family responsibility.

There may be times when an individual or organisation wishes to offer feedback, pay a compliment or voice a complaint about the College and the College will endeavour to make this process as easy as possible.

If anyone wishes to submit a comment, compliment or complaint to the College, they should be advised do so either via the email address comments@lmc.ac.uk or by completing a Feedback Form.

Review

This policy and procedure is reviewed annually by a member of the Senior Management Team.

Comments, Compliments and Complaints