Courses at LMC

Communication Skills - UKSPF

MOA
egg-timerPart Time
Level
arrowLevel 1
Type
hatAdult PT, Adult SC
Duration
calendar1 Day
Location
pinLancaster & Morecambe College
Start date: 13/08/2025

This 1-day course explores the opportunities and skills to enable you to make your customers feel special. It is about understanding how we communicate and why it sometimes goes wrong. It provides models to follow when someone complains, techniques to use to encourage sales and explores how different cultures have different social norms.

Course Overview

The main outcomes from this course are:

  • Understanding communication

  • Demonstrating ways to build customer rapport

  • Encouraging sales

  • understanding different cultures