An Apprenticeship is a perfect choice if you want to continue your studies and develop your skills, knowledge and behaviours in a specific industry, while also earning a salary in full-time employment; kickstarting your long-term career path.
During your Apprenticeship you will develop excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers. You will provide service in line with the organisation’s customer service standards and strategy and within appropriate regulatory requirements. Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.
This Apprenticeship will take a minimum of 15 months to complete, giving you the time necessary to develop the skills, knowledge and behaviours needed in your chosen job role.
To study this Apprenticeship you must:
Have an enthusiasm for the subject area
Enjoy working with other people
Have a commitment to study
Be able to work independently
You must also have 4 GCSEs at grade D/3 or higher including Maths or English OR a related Level 1 qualification PLUS grade D/3 or higher in Maths or English.
In addition to your work based training, we offer a Skills Development Academy to give apprentices the opportunity to gain further knowledge and confidence. This gives you the opportunity to meet other apprentices, socialise on campus and gain additional industry insight from guest speakers.
The on-programme learning prepares the apprentice for an End Point Assessment featuring a practical observation, professional discussion and the opportunity to showcase their best work from the on-programme learning. Grade outcomes are fail, pass and distinction, this ensures the candidate is stretched to reach their full potential.
You will be required to spend 30 hours per week in the workplace and study sessions in College are optional to enhance your knowledge, skills and behaviours. On completion of this course you will have a Level 2 certificate as a Customer Service Practitioner.
For more detail on the Apprenticeship standard for this qualification visit the Institute of Apprenticeships and Technical Education.
This course prepares learners for further training and can lead on to further study at College such as the Customer Service Specialist Level 3 Apprenticeship.
Learners may alternatively choose to move on to further full time work within Customer Service, exciting roles include:
You can discover all the opportunities available to you by exploring the full list of careers in the industry.
If you would like to enquire for this Apprenticeship, please click 'Enquire' in the top right, follow the steps, and our Apprenticeship Team will be in touch with you. Alternatively, you can explore our current vacancies on the 'Apprenticeship Vacancies' page and apply now.
If you are already employed then please contact our Apprenticeship Team on 01524 521483.
Course code: A30024-A1A