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Information Communications Technician Apprenticeship
- MOA
- Day & Block Release & Employer Premises
- Level
- Level 3
- Type
- Apprentice
- Duration
- 2 Years
- Location
- Lancaster & Morecambe College
- Start date: Roll on
An Information Communications Technician provides support to internal and/or external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine problems. This occupation supports clients/customers with their systems. They achieve this through monitoring and maintaining the systems and/or platforms to maximise productivity and user experience.
There are three pathways for this standard:
Support Technician, Network Technician, Digital Communications Technician
During the apprenticeship the apprentice will be required to undertake 20% off the job training (OTJT), this includes a mixture of tutor led training, self-study and peer learning. There will be opportunities for the apprentice to engage with other apprentices and learners at the college to enhance their learning experience. The apprentice will be encouraged to participate in wellbeing and mental health activities.
- Course Overview
The Apprentice will attend College two times a month (Approx. 1 day every other week) and will study the following themes:
IT Professional Fundamentals
Mobile Devices and Operating Systems
Cloud Services, DevOps and Databases
Networking and Architecture
Business Processes
Cybersecurity in the workplace
The Apprentice is expected to be employed for 30 hours or more a week on a full-time basis.
This is a Level 3 Occupational Qualification
The roles this Apprenticeship Standard is Ideal for includes:
1st and 2nd line ICT Support Technician
Cyber or security support
IT field technician
Help desk support
The Apprentice will undertake an initial skills assessment and their progress monitored throughout the course. There will be a multiple-choice formative assessment at the end of each theme to test the apprentice’s knowledge. The apprentice will also have opportunity for self-study using online resources including optional skills tests.
On-Programme, the Apprentice will:
Complete training to develop the occupations standard’s knowledge, skills and behaviours (KSBs). working towards English and mathematics Level 2, if required.
Compiling a portfolio of evidence which will contain evidence related to relevant Knowledge, Skills and Behaviours (KSBs) outlined in the Apprenticeship Standard.
After 18 months of on-programme training and once their employer is satisfied that the apprentice is consistently working at or above the level set out in the occupational standard they will proceed to the End Point Assessment (EPA). The EPA will include:
Assessment method 1: Professional discussion underpinned by portfolio
Assessment method 2: Project report with questioning
- Industry Links
We are collaborating with employers to refine the delivery model of this apprenticeship, to make it relevant to our local organisations and their needs.
- Progression Routes
On successful completion of this Apprenticeship you could progress to:
Higher Apprenticeship
Higher Education
Degree Apprenticeship
Employed in, or seeking a career in one of the following roles:
1st and 2nd line support Telecoms Technician,
Cloud Technician,
Communications Technician,
Cyber or Security support,
Data Centre Support Technician,
First-Line support,
Help Desk support,
IT Field Technician,
IT Support Analyst,
IT Support Officer,
Maintenance Support Technician,
Network Field Operative,
Network Support,
Office IT Technician,
Telecommunications Technician
- Entry Requirements
To be eligable for this course you should have:
enthusiasm for the subject/area
enjoy working with people
commitment to study (attendance, punctuality & behaviour)
be able to work independently
good interpersonal skills
Academic requirements are set by the employer.
- How to Apply
If you would like to enquire for this Apprenticeship, please click 'Enquire' in the top right, follow the steps, and our Apprenticeship Team will be in touch with you. Alternatively, you can explore our current vacancies on the 'Apprenticeship Vacancies' page and apply now.
If you are already employed then please contact our Apprenticeship Team on 01524 521483.
Course code: A36874
