You will be allocated an assessor who will guide, mentor and support you through the qualification.

The course consists of the following units:

Unit 1: Principles of providing administrative services

This unit will develop your knowledge of a range of administrative support tasks as well as meeting types, different mail services and how to organise travel and accommodation. This unit also covers the impact of delivering poor customer service.

Unit 2: Principles of business document production and information management

This unit will provide you with an understanding of how to prepare and distribute business documents and identify how information is managed in business organisations.

Unit 3: Understand communication in a business environment

Within this unit you will study written and verbal business communication, including identifying appropriate body language and tone of voice when communicating verbally.

Unit 4: Understand employer organisations

This unit will provide you with an understanding of different organisational structures and the differences between private, public and voluntary sectors. You will also cover the internal and external influences on organisations and why change in the business environment is important.

Unit 5: Understand how to develop working relationships with colleagues

Within this unit you will look at the principles of effective team working, as well as what is expected of a ‘buddy’.

Unit 6: Understand how to carry out business administration tasks

This unit will provide you with the knowledge of how to deal with incoming and outgoing mail, reception services, diary systems management, event organisation and systems for financing administration roles. You will get the opportunity to apply this to your current or potential future workplace.

Unit 7: Understand how to prepare text

Within this unit you will gain an understanding of how to create text from recorded notes as well as knowledge of organisational procedures for storing confidential information.

On completion of this course you will receive a Level 2 Certificate in the Principles of Business Administration from TQUK.

This qualification could assist you in gaining the following employment opportunities:

• Administrator

• Receptionist

• Personal Assistant

Additional education opportunities include:

• Access to HE Level 3

• Principles of Customer Service Level 2

• Equality & Diversity Level 2

• Principles of Team Leading Level 2

There are no formal entry requirements to this course.

This course costs FREE, including exam fees.

You may be eligible for free study if you are 23 or under and this is your first full Level 2 or 3 course. Alternatively, if you are unemployed, receiving an eligible benefit, and taking the course to help you find employment.

You may also be entitled to additional financial support including course materials, uniforms, and childcare expenses depending upon your individual circumstances. Read more about Financial Support for adults.

If you would like to enquire about or enrol onto this course, please click 'Enquire’ or ‘Apply’ at the top of the page, follow the steps, and our Admissions Team will be in touch with you

For more information, advice and guidance please phone Student & Learning Services on 01524 521385 or 0800 306306 or email advice@lmc.ac.uk

Course code: B36657-A2A