Apply today for a full time, T Level or Apprenticeship course staring next September!

Hospitality Supervision Level 3 (Free Courses For Jobs)

Hospitality Supervision Level 3 (Free Courses For Jobs)

egg-timerEmployer Premises
arrowLevel 3
hatAdult PT
pinEmployer Premises
Start date: Roll on

Hospitality Supervisors work across a wide variety of businesses including bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers. They provide vital support to management teams and are capable of independently supervising hospitality services and running shifts.

As a Hospitality Supervisor you will typically work under pressure in delivering fantastic customer service, and motivating a team is essential to your role. You will study towards a Level 3 diploma in Hospitality Supervision in your place of work.

Course Overview

Some of the modules covered on this course will include:

  • Identifing the different leadership styles and supervisory management skills which are effective in the hospitality industry and understanding how to work fairly with individuals that have diverse needs.

  • Understanding the importance of customer profiles, how to build them and understand how this enables the business to meet their needs profitably and in line with business / brand standards.

  • Planing, resourcing and organising the team to meet expected levels of customer demand within the business constraints.

  • Coordinating the team to deliver to customers according to their needs in line with business / brand standards, enhancing their experience where appropriate.

  • Understanding the basic principles of menu design, layout and presentation; know the specifications of menu items, how to match food and beverages and how to keep up to date with trends in food and beverages.

  • Identifing the different leadership styles and supervisory management skills which are effective in hospitality businesses.

An experienced advisor from College will visit you at your place of work, at least once a month where you will work your way through a wide range of units. The advisor will observe you in the workplace supervising your colleagues

There are no formal examinations within this course. Students are assessed at the end of each unit approximately once a month, practical assessments are the key components of this course. You will complete a portfolio of work through the workplace to gather evidence.

Industry Links

This is part of the employer led curriculum

Progression Routes

On completion of this course you may gain promotion at work or move onto degree level study

Entry Requirements

You will need to have industry experience and a work placement.


  • You’re over 19 and do not already have a full Level 3 qualification or higher

  • You have not already been funded for a course using Free Courses for Jobs offer, except for 1 short course via the offer. If you don’t meet the eligibility criteria for the offer, all courses are available to be funded via the Advanced Learner Loan.

  • You have a full Level 3 qualification, and you earn below the annual National Living Wage

  • You have a full Level 3 qualification, you’re unemployed and in receipt of benefits

Please note: this criteria is only applicable to courses for the current academic year starting on or before 31/7/2024

How to Apply

If you would like to apply for this course, please click 'Apply' in the top right, follow the steps, and our Admissions Team will be in touch with you.

For more information, advice and guidance please phone Student & Learning Services on 01524 521385 or 0800 306306 or email

Course code: B36484