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This qualification aims to provide an in-depth understanding of the key areas associated with providing effective information, advice and guidance (IAG) to support customers, clients and colleagues. Effective IAG includes signposting, referrals, record keeping, confidentiality and communication/listening techniques.
The course will be fully delivered through Distance Learning, therefore there is no attendance required in the classroom.
You will be allocated an assessor who will guide, mentor and support you through the qualification.
The course consists of the following units:
Unit 1: Information, advice or guidance in practice
In this unit, you will learn about the various differences between information, advice and guidance and the requirements of different clients and how these are best met. It will also help you to gain in-depth knowledge of the boundaries and responsibilities present when offering information, advice and guidance, including signposting, referrals and record keeping.
Unit 2: Developing interaction skills for information, advice or guidance
Within this unit, you will discover how to interact with clients, executing appropriate and effective questioning techniques, listening skills and non-verbal communication. You will also gain knowledge of the impact of values, beliefs and attitudes on any interactions you may encounter, as well as the importance of confidentiality and impartiality.
Unit 3: Signposting and referral in information, advice or guidance
In this unit, you will gain an understanding of the difference between signposting and referrals – when it is appropriate to refer or signpost an individual organisation’s procedures. Employees will also gain knowledge of good practice when signposting and referring, including recording, monitoring and evaluating.
Unit 4: Information, advice or guidance in context
Within this unit, you will gain an understanding of information, advice or guidance in the context of their own practice and a specific group of clients – exploring different ways of assisting clients to explore and make choices. Knowledge on discriminatory practices and behaviours affecting specific client groups, as well as potential barriers and how to overcome them, are explored within this unit.
Unit 5: Skills for advice providers
This unit provides you with an understanding of the purpose and process of an advice interview, examining the relationship between client and advisor, the advisor’s role, stages of the advice interview and how to ensure client confidentiality. A key part of this section is gaining knowledge of social policy in advice work, negotiating effectively on a client’s behalf, and support and action planning.
This qualification could assist you in gaining the following employment opportunities:
Human Resources Assistant
Additional education opportunities include:
Access to HE Level 3
Principles of Business Administration Level 2
Principles of Customer Service Level 2
Equality & Diversity Level 2
This course costs FREE, including exam fees.
You may be eligible for free study if you are 23 or under and this is your first full Level 2 or 3 course. Alternatively, if you are unemployed, receiving an eligible benefit, and taking the course to help you find employment.
You may also be entitled to additional financial support including course materials, uniforms, and childcare expenses depending upon your individual circumstances. Read more about Financial Support for adults.
If you would like to enquire about or enrol onto this course, please click 'Enquire’ or ‘Enrol’ at the top of the page, follow the steps, and our Admissions Team will be in touch with you
For more information, advice and guidance please phone Student & Learning Services on 01524 521385 or 0800 306306 or email email@example.com
Course code: B34355-C2A