Your pet's overall condition will be checked before the grooming process. Skin and coat condition will be checked for oily, matted or dry hair.

The evaluation is a very important step in your pet's grooming. It tells us what types of products will need to be used and which areas need to be focussed on. It also tells us what information we need to relay to you about your pet's overall exterior health.

Sandra is a professional dog groomer, not a vet: she can only give her personal opinion based on experience on how she would handle a situation with her own pet. You should ALWAYS take up any health concern with your vet.


Relevant shampoos and conditioners will be used two, three and sometimes even four times until your pet is clean!


At College Canines, we have high and low velocity dryers. We always get dogs used to the low noise first so as not to startle them. We will then start on the rear foot on low velocity to see how they handle it.

When they are comfortable, the decision will be made to turn the speed up or not. Quoted times for completion are based on having the dryers on low. If it can be turned up to high, the process may be finished sooner.


Nails will be checked every visit and will be trimmed if needed. You will need to advise us if the dog has objected to a nail trimming or if they have not been done before


All dogs need the build-up of wax removed. However, some breeds need more removal of hair from the ear canal to allow air to circulate. We will not attempt to remove extremely thick and dense hair from the canal, this type of hair can be very painful to remove and you may want to consult your vet about this type of hair removal.


A de-mat charge may be incurred for excessive matting. However, the main concern is for the comfort of your pet.

At College Canines, we believe in Humanity Before Vanity.



College Canines tries to make the grooming sessions as stress free as possible. There are some procedures that may be stressful to the elderly pet or one with underlying health issues. Sometimes procedures can expose a hidden medical problem or aggravate a current one during or after the groom. Because senior pets and pets with health problems have a greater chance of injury, these pets will be groomed for comfort and cleanliness with stress-free procedures.

The client grooming agreement will give College Canines permission to obtain immediate veterinary treatment to your pet should it become necessary. Your pet will be taken to the nearest available veterinarian. It is agreed that all medical expenses for veterinary care will be covered by the pet owner upon signing the client agreement.


Pets with matted coats need extra attention during their grooming session. Mats left in a coat only grow tighter and can strangle the skin and possibly tear it. College Canines will NOT continually de-mat your pet for you. We will de-mat once and then recommend a hairstyle that suits your lifestyle. Mats can be very difficult to remove and usually require the pet to receive a shaved type haircut. 

When de-matting is necessary, removing a heavily matted coat includes the risk of nicks, cuts or abrasions. Heavy matting can also trap moisture near the pet's skin allowing mould, fungus or bacteria to grow, causing skin irritations that existed prior to the grooming process.

Torn skin from mats can also harbour maggots. After effects of mat removal can include itchiness, skin redness, self-inflicted irritations or abrasions and failure of the hair to re-grow. Shaved pets may also be prone to sunburn which would require the application of a sunscreen on a daily basis until the hair grows sufficiently. In some cases pets exhibit brief behavioural changes and become quite shy. This is very normal and nothing to worry about – they will be back to normal in a day or two.

PREVENTION IS THE KEY AGAINST MATTING. Following a diligent grooming schedule will remove the possibility of future occurrences.


If you suspect your pet has fleas or ticks, prompt action on your part is needed BEFORE your grooming appointment as flea infestation can lead to tapeworm.  If fleas or ticks are found on your pet, you will be charged for the specific shampoo treatment type used. Vets should always be consulted on treatment for fleas.


Owners MUST inform College Canines if your pet bites, has bitten and/or is aggressive to people or other pets.

College Canines reserves the right to refuse or stop services at any time during the grooming process. Grooming fee will be applicable.


The first grooming session for a puppy or dog of any age requires plenty of patience and understanding. Grooming is a frightening thing for a pet that is unfamiliar with the process.

Sometimes a first groom doesn't always turn out exactly as you want it, and as such may take longer than a usual session.

Time will be spent familiarising your pet with the process of grooming rather than getting a haircut to help them become more at ease with the process.

Owners can help by massaging pet's paws as well as brushing and combing their coats. Frequent handling of their legs, feet and nails help them better accept nail clipping and trimming the hair around their feet. Puppies should have all vaccinations completed prior to their first groom.

To book, call 01524 521461 or e-mail This email address is being protected from spambots. You need JavaScript enabled to view it.

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