Dates

DatesDaysTimes  Cost  Course code
21/11/2019 Thursday 09:30-16:30 £100 B33516-S01

Cost

The cost of the course will be £100.00 and includes tuition, course materials, certification fees and light refreshments.

General Information

Understanding how to deliver customer focused sales; if you have sales as a responsibility, this will have a positive impact on your performance.

This workshop is important for anyone with a responsibility for sales. Attending this workshop will give you structure, knowledge and understanding of how to support a customer's buying experience. Engaging customers and understanding their needs is the key to excellent sales results and this workshop will show you how! Pitching at customers is a technique of
the past, customers want to buy but they don't want to be sold too!

On return to the workplace you will be able to sell with both confidence and competence and achieve those targets!
At the end of the programme delegates will be able to:
• Identify the skills of an effective sales person
• State the five stages of the sales structure
• Explore how to build rapport and trust
• Recognise the appropriate questions to ask to identify customer needs
• Use features and benefits within your conversations to engage the customer
• Overcome objections using the conversation cycle
• Choose a type of closing that feels comfortable and fits your style

What does the course involve?

• Skills of a Sales Person
• Sales Structure
• Rapport Building
• Questioning Skills
• Features & Benefits
• Overcoming Objections
• Closing the Sale
• Personal action planning

Course Information Sheet

Download it here


YOUR NEXT STEP - call 01524 521237 or choose from the options below...

 

What Our Clients Say About Us...

MELISSA BURTON, GOODY GOOD STUFF

Goody Good Stuff"When looking to employ someone I am more likely to pick someone with a vocational qualification than I am to take someone with a university qualification. I love the freshness that comes with taking on an apprentice and the fact that they have not been corrupted by corporate UK or academia.I would recommend to anyone working in a business that they should take an LMC apprentice on. My first apprentice Georgina has been invaluable to me. Her creativity and free thinking have been instrumental in the setup of many of our new campaigns."

SAM BAJGAR, HR MANAGER FROM SAINSBURY’S:

Sainsbury's LogoLMC Business worked with JobcentrePlus to develop and deliver a bespoke programme to candidates interested in applying for jobs in the Sainsbury’s store in Morecambe

"The scheme has been a great success attracting some strong candidates. It was a great benefit that we were able to give the applicants hands on experience of working in retail before the interview. We look forward to working the College and JobCentrePlus in the future to support our recruitment.”

SAVE AND CLAIM

Save & ClaimAt Save and Claim we are committed to CPD and LMC Business have helped us with this. The professional and efficient way that our needs were dealt with impressed us immensely. The support and flexibility they offer is ideal for us. The members of our Staff who completed NVQ Level 2 Certificate in Customer Service and NVQ Level 3 Diploma in Business and Administration were motivated by the tutors and found the whole experience enjoyable, encouraging some of them to progress onto the next level. Our apprentices were all offered full-time positions and are climbing the career ladder within the Company.

We would not hesitate in recommending LMC Business and look forward to all our future dealings with them.

 disabled            QAA Logo     LogoESF Col Landscape     matrix             Apprenticeship logo            coa