Understanding Retail Operations Level 2

egg-timerDistance Learning
arrowLevel 2
hatAdult PT
calendar16 Weeks
pinDistance Learning
Start date: Roll on

This NCFE certificate in Retail Operations develops your understanding of retail operations and improves your practical skills such as handling customer payments and controlling stock. It will expand your knowledge of customer service, sales techniques and the importance of team work in a retail business.

Who is this Course for?

This course is designed for adult learners studying part time as a hobby or to support a change in their career.

What progression and career opportunities will I gain?

This course has been created by industry experts to help learners develop their skills and knowledge within the retail industry.

What does the course involve?

The course is split into eight manageable units covering topics such as:

• Understanding customer service in the retail sector

• How teamwork contributes to the effectiveness of a retail business

• Dealing with customer queries and complaints

• Understanding the control, receipt and storage of stock

How will I be Assessed?

Studying distance learning means learners can choose when and where they study. Learners will get all the support they need throughout their course. They can complete the course via paper based or online assessments.

What qualification will I get?

On completion of this course you will recieve a national recognised qualificiation, a LEvel 2 certificate in Underdstanding Retail Operations.

What do I do Next?

For information, advice and guidance please call Student & Learning Services on 0800 306 306 or 01524 521385.

Download The Course Information Sheet