Customer Service Practitioner Intermediate Apprenticeship

MOA
egg-timerDay & Block Release & Employer Premises
Level
arrowLevel 2
Type
hatApprentice
Duration
calendar1 Year
Location
pinLancaster & Morecambe College
Start date: 07/09/2020

An apprenticeship in a genuine job, with training, meaning apprentices learn and gain skills and professional competencies in their chosen career, whilst receiving a wage.

Apprenticeships are suitable for well-motivated people who are focussed and know which career path they want to follow. They offer high quality work-based training as an alternative to full time study.

This programme is aimed at people who are employed, or are seeking employment. You will need to be 16 years of age or over. Apprenticeships are available at level 2 and level 3.

Who is this Course for?

An apprenticeship is a genuine job, with training. Apprentices will learn and gain professional competencies in their chosen career, whilst receiving a wage. Apprenticeships are suitable for well-motivated people who are focused and know which career they want to follow. All apprenticeships offer high quality work-based training as an alternative to full time education. From April 2020, the apprenticeship minimum wage is £4.15 per hour. For further information on salaries, visit gov.uk/national-minimum-wage-rates.

What progression and career opportunities will I gain?

We expect most Apprentices on the level 2 programme to complete in 12 months, depending upon your skills, qualifications and how quickly you progress.

What are the entry requirements for the course?

4 GCSEs at grade D/3 or higher including Maths or English OR a Level 1 related qualification PLUS grade D/3 or higher in Maths or English.

What does the Apprenticeship involve?

• Employment should be for a minimum of 30 hours per week, with training in the workplace

• Assessor visits in the workplace every 3 – 4 weeks

• Level 2 Diploma in Customer Service

• Employment Rights and Responsibilities

• Functional skills in level 1 and 2 in English and maths.

The Apprenticeship covers a variety of units to show practical performance and knowledge. These include;

• Deliver customer service • Understand customer service

• Principles of customer service • Understand employer organisations

• Managing personal programme development

How will I be Assessed?

This course is continuously assessed in the workplace using a range of methods including portfolio building, on the job assessment, presentations and some exams.

When can I start?

Once you have gained employment you could start this programme at any time of the year.

What qualification will I get?

On completion of this course you will receive Level 2 Apprenticeship in Customer Service.

What do I do Next?

• Complete an Apprenticeship Application Form and return to: The Admissions Officer, Lancaster & Morecambe College, Morecambe Road, Lancaster, LA1 2TY.
• If you are already employed then contact The Apprenticeship Team on 01524 521385

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Download The Course Information Sheet

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